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Return Policy

General Terms

All the products sold through E&A eCommerce Platform (our portal/website) are delivered from our Authorised Channel Partners nearest to your location. This ensures that you receive genuine products at your doorstep. The products will be delivered by our aligned logistics partners. This ensures that there are no risks of product damage and delay. For any reason, if you want to cancel the purchase or return the product, please refer to our Returns, Replacement, Refund and Cancellation Policy. Orders placed before 3 pm will be processed on the same day, Products would be delivered within 3-5 working days from the date of order.

Return / Replacement

if you want to return the product, please return it at the time of delivery. Your amount will be refunded back to your bank account within 7-10 working days after receipt of the returned product and upon verification that it is in proper order. Returns shall not be allowed if the product carton seal is broken.

Return shall also not be allowed if the product is used by customer, or the returned item is sold as combo/sets and the returneditemis a part of the combo/sets.

If the product is delivered in a physically damaged condition, we will offer a Free Replacement.

If the product is not matching with purchased item / ordered item, we will take back the wrongly shipped product and get the right product delivered free of cost within 3-5 working days of receipt of returned material.

If the product received is Damage or there is a shortage with respect to the invoice, please call CIC toll free no 18002005858 / 18002335858 or write to us on e-mail CIC@LNTEBG.com within 24 hours of the receipt of the product.

Please share the video / photographs of the products to CIC@LNTEBG.com along with the Invoice Details to register your complaint. As soon as the return or replacement has cleared its inspection, you will be notified of your return/replacement immediately. We will collect the damaged product with all inbox accessories, original Packing , Fillers, tags, inbox literature, warranty/ guarantee card, test certificate , freebies and accessories including keys, straps and locks intact. In the event of of a replacement, you will be delivered a new productwithin 3-5 working days on receipt of returned material.

Returns shall not be allowed if request made outside the specified time frame of 7 days from the receipt of material. Please refer the Refund policy for the amount to be credited back.

Refund

While placing an order, if order was not successful, but the money was deducted from your account , please register the complaint with our CIC through email. (CIC@LNTEBG.com). Upon verification, the refund will happen within 7 -10 working days. The time taken can vary from bank to bank.

The following refund rules shall apply – Cancellation of order within 24 hours of placing the order: No penalty. Cancellation of order after 24 hoursand upto 7 days of e-invoice generation:Penalty chargeable is 25% of the invoice value. The remaining amount will be credited back within 7-10 working days after receiving back the product.

Refund shall not be allowed if it's damage / used by customer / sold as combo/sets & return individual item from combo/sets.

Refund shall not be allowed if Price tag, labels, original packing, Test certificate, freebies & accessories, box are missing OR to give you a full refund we expect that the products are in the original unopened packaging.

In the event of Customer’s absence during courier visit, our courier partner will make attempts to reach you via a phone call or SMS. The second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for 3 days awaiting further instructions from the recipient before returning the parcel to our assigned Channel Partner. Once the parcel has been shipped back to us , we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded back. Please refer the Refund policy for the amount that will be credited back.

Cancellation Policy

You can cancel an order by calling our CIC. Cancellation of part items from an invoice is not possible. The orders can be cancelled within 24hrs from the time of order confirmation or till the time the items are shipped out. Order cancellation will not be allowed after shipment of order.

In case the customer is not reachable, the order is deemed to be cancelled after 24 hours (1 day) of the scheduled slot.

Please refer our Refund Policy for refund of cancelled order.

Customer can call CIC toll free no 18002005858 / 18002335858 or write to us on e-mail CIC@LNTEBG.com for cancellation of order.

Warranty policy

Warranty of products starts for the date of sale/ date of installation whichever is earlier.

Please refer to the Warranty Terms as per the following Product Categories - A) Controlgear,MCCB, SD-SDF,Fuses, COS &Bypass,Exora ,Exora DB , Capacitors APFC , AU, Tripper, Tribox&Tripbox PLUS range& Digital Starters and their accessories

All the products listed on the eCommerce platform carry a warranty, against manufacturing defects for a period of 18* months from the date of purchase.

Should the product prove be defective due to faulty workmanship Or otherwise, we will remedy the defect OR replace the faulty parts OR the whole product at our discretion, as soon as possible , free of cost.

The warranty is however subject to the provision of proper usage, efficient maintenance and does not cover defects arising out of fire,accident, inefficient maintenance, faulty operation and wilful OR accidental damage. It also does not cover damage to power electronic components like thyristors and IGBTs, which fail predominantly due to over temperature and over-voltage. The user needs to take adequate precautions to eliminate these conditions. The manufacturers shall not be liable for any consequential loss, injury OR damages attributable to defect OR failure of its products.

B) Wiring Devices & Accessories All products carry warranty against manufacturing defects due to fault workmanship. All Switches, sockets & accessories carry a warranty of 12 years from the date of manufacturing. Products with electronics circuit & LED i.e electronic fan regulators, dimmers , footlight , buzzers, hotel range , USB chargers , bell indicators , sensors , touch switches etc , carry a warranty of 2 years from the date of manufacturing .

All Colour products and material plats carry a warranty of 3 year from the date of manufacturing. Warranty does not apply to case of breakage / tempering with products. The warranty is subject to the provision of proper usage and proper maintenance and does not cover defects arising out of fire,accident, insufficient maintenance,fauly operations and wilful OR accidental damage.

Company shall not be liable for any consequential losses, injuries OR damages attributes to defect OR failure of it’s products.

*Proof of purchase to be retain to avail warranty.

Any type of technical glitch during the warranty period, please call CIC -Toll free no- 18002005858 / 18002335858 orEmail atCIC@LNTEBG.com, working time 8:00 AM to 8:00 AM (Monday to Saturday) will resolve the issue within 3 working days.